Community Trigger

Cabinet Member for Communities, Cllr Pam Barton, has spoken about the new ‘Community Trigger’ which came into place as part of new legislation from 20th October and encouraged those who would be eligible to use it.

The Community Trigger is a way that members of the public can ask partners from the Community Safety Partnership to review their responses to complaints of anti-social behaviour.  

The Community Trigger won't replace organisations' own complaints procedures, and people still have the opportunity to complain to the Ombudsman or Independent Police Complaints Commission if they are unhappy about the service they’ve received from an individual officer or service.

Cllr Barton said; “The purpose of the Community Trigger is to enable members of the public to ask for a review of their antisocial behaviour case to be carried out. This will allow all involved agencies to assess the way in which the complaints have been dealt with so far, and if any further actions can be put in place to resolve the issues.

Victims of Anti-Social Behaviour will be able to use the Community Trigger to request a review of their case. Agencies, including Councils, Police, local health teams and registered providers of social housing will have a duty to undertake a review of how they have dealt with a case when the complainant is dissatisfied with the outcome and the case meets our locally defined threshold.”

Chief Supt Bill McMahon said, "Lancashire Constabulary is committed to listening to the views of people within our communities. We recognise the importance of putting victims first. The introduction of the ‘Community Trigger’ will help reassure victims that we take their reports of anti-social behaviour seriously and will work in partnership to reduce vulnerability within our communities."

Cllr Barton added; “The Community Trigger can be used by any victim of anti-social behaviour or by any person acting on their behalf, for example a family member, friend, carer, Councillor, MP or other professional person. This is intended to ensure that all victims are able to use the Community Trigger. However, the victim’s consent should be sought by the person using the Community Trigger on their behalf.”

More details are on the Council's website at www.hyndburnbc.gov.uk